At Nanushka Wear, we believe modern elegance should be effortless—from our consciously crafted collections to your shopping experience. Below you’ll find answers to common questions about our products, delivery, and services. For personalised assistance, our Oxford-based team is always available at [email protected].
Product Enquiries
Q: What defines Nanushka Wear’s design philosophy?
A: Our pieces blend architectural silhouettes with conscious craftsmanship, offering modern wardrobe essentials for the style-conscious individual. Each design balances contemporary aesthetics with responsible production values.
Q: Do you offer seasonal collections?
A: Yes, we carefully curate seasonal transitions with pieces like our signature zebra bodysuit (currently 70% off). Our Ready-to-Wear collections are designed for versatile, year-round wear.
Q: Are your statement pieces true to size?
A: Our modern silhouettes are precisely tailored. We recommend consulting our sizing guide (available on product pages) as some architectural designs may require sizing up for dramatic effect.
Delivery Information
Q: What are my shipping options?
A: We offer two conscious delivery choices:
– Standard Shipping (£12.95 via DHL/FedEx): 10-15 business days after dispatch
– Free Shipping (orders £50+ via EMS): 15-25 business days after dispatch
– Standard Shipping (£12.95 via DHL/FedEx): 10-15 business days after dispatch
– Free Shipping (orders £50+ via EMS): 15-25 business days after dispatch
Q: Why does EMS shipping take longer?
A: Our complimentary EMS option reflects our environmental commitment, consolidating shipments to reduce carbon footprint. This is ideal for planned wardrobe updates rather than urgent deliveries.
Q: Why might my package require a signature?
A: To ensure secure receipt of our architectural statement pieces, higher-value items may require signature confirmation. Tracking details will specify if this applies to your order.
Returns & Exchanges
Q: What’s your returns policy?
A: We accept returns within 15 days of delivery. Items must be unworn with original tags. Please note:
– Return shipping costs are the customer’s responsibility
– Final sale items (e.g. promotional pieces at 70% off) cannot be returned
– Return shipping costs are the customer’s responsibility
– Final sale items (e.g. promotional pieces at 70% off) cannot be returned
Q: How discreet is your packaging for returns?
A: Maintaining our minimalist aesthetic, return packages use neutral packaging without brand markings, just like our original shipments.
Payment & Security
Q: Which payment methods do you accept?
A: We accept:
– Visa
– MasterCard
– JCB
– PayPal
– Visa
– MasterCard
– JCB
– PayPal
Q: Is my payment information secure?
A: Absolutely. We process all payments through PCI-DSS compliant systems and never store full credit card details on our servers.
Account & Services
Q: Do you ship worldwide?
A: Yes, except select remote areas in Asia and other regions. Our Oxford-based team can verify delivery availability to your location.
Q: How can I track my order?
A: Real-time tracking links are emailed upon dispatch. For assistance, contact our boutique customer care at [email protected].
Q: What happens during peak season processing?
A: While we typically process orders in 1-2 business days, high-demand periods (like major promotions) may add 1 extra processing day. We’ll notify you if this affects your order.
For further questions about our ethically conscious collections or delivery to your region, please contact our Oxford team. Remember—true luxury isn’t just what you wear, but how it comes to you.
Nanushka Wear Shop
35 Cornmarket St, Oxford, GB OX8A 7FX
[email protected]