At Nanushka Wear, we approach returns with the same architectural precision that defines our ready-to-wear collections. Should your purchase not meet our exacting standards of fit or craftsmanship, we offer a refined returns process designed for your convenience.

Our Returns Philosophy

We understand that true style requires perfect harmony between garment and wearer. If our pieces don’t complement your form as intended, we provide 15 days from delivery to initiate a return or exchange.

Note: For hygiene reasons, we cannot accept returns on final sale items, intimate apparel, or personalized/custom-made garments. All returned items must be unworn, unwashed, with original tags attached and in pristine condition.

The Returns Process

  1. Initiate Your Return: Within 15 days of delivery, email our Oxford-based customer service team at [email protected] with your order number and return request details.
  2. Prepare Your Package: Return items in their original packaging with all tags attached. Include the original invoice.
  3. Ship Your Return: We recommend using a trackable shipping service. Returns should be sent to:
    Nanushka Wear Returns
    Shop 35 Cornmarket St
    Oxford, GB OX8A 7FX
  4. Processing: Allow 3-5 business days for processing upon receipt. You’ll receive email confirmation when complete.

Exchange Process

For exchanges, please follow the standard returns process and indicate your desired replacement item (subject to availability). We’ll process your exchange once we receive the original item.

Refund Details

Refunds will be issued to your original payment method within 7-10 business days of receiving your return. Original shipping fees are non-refundable.

Important: For international returns, customs duties and taxes are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Return Request Template

To expedite your return, please use this template when contacting us:

Subject: Return Request – Order #[Your Order Number] Dear Nanushka Wear Team, I would like to initiate a return/exchange for my recent order (#[Your Order Number]). Details: – Item(s) to return: [Product Name(s) and SKU if available] – Reason for return: [Brief explanation] – Preferred resolution: [Refund/Exchange for specific item] I confirm the items are unworn, unwashed, with original tags attached and in original packaging. Please advise next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Faulty Items

Should you receive an item with manufacturing defects, please contact us immediately with photos of the issue. We’ll arrange a prepaid return label and expedited replacement at no cost to you.

Questions?

Our Oxford-based customer service team brings precision to all matters. Contact us at [email protected] for assistance with your return.