At Nanushka Wear, we approach both shipping and returns with the same architectural precision that defines our ready-to-wear collections. Our policies are designed to provide clarity and convenience while maintaining our exacting standards.
Shipping Information
We deliver worldwide (excluding Asia and certain remote areas) using premium shipping services to ensure your Nanushka pieces arrive with the care they deserve.
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.
Shipping Options
- Standard Shipping: £12.95 via DHL or FedEx (10-15 business days delivery after dispatch)
- Free Shipping: Available on orders over £50 via EMS (15-25 business days delivery after dispatch)
Note: Delivery times are estimates and may vary depending on destination and customs processing. International customers are responsible for any applicable customs duties or import taxes.
Returns & Exchanges
We understand that true style requires perfect harmony between garment and wearer. If our pieces don’t complement your form as intended, we offer a refined returns process.
Our Returns Philosophy
You have 15 days from the delivery date to initiate a return or exchange. All returned items must be:
- Unworn and unwashed
- With original tags attached
- In pristine condition
- In original packaging with invoice included
Non-Returnable Items: For hygiene reasons, we cannot accept returns on final sale items, intimate apparel, or personalized/custom-made garments.
The Returns Process
- Initiate Your Return: Within 15 days of delivery, email our Oxford-based customer service team at [email protected] with your order number and return request details.
- Prepare Your Package: Return items in their original packaging with all tags attached. Include the original invoice.
- Ship Your Return: We recommend using a trackable shipping service. Send returns to: Nanushka Wear Returns
Shop 35 Cornmarket St
Oxford, GB OX8A 7FX - Processing: Allow 3-5 business days for processing upon receipt. You’ll receive email confirmation when complete.
Exchange Process
For exchanges, please follow the standard returns process and indicate your desired replacement item (subject to availability). We’ll process your exchange once we receive the original item.
Refund Details
Refunds will be issued to your original payment method within 7-10 business days of receiving your return. Original shipping fees are non-refundable.
Important: For international returns, customs duties and taxes are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error.
Return Request Template
To expedite your return, please use this template when contacting us:
Subject: Return Request – Order #[Your Order Number]
Dear Nanushka Wear Team,
I would like to initiate a return/exchange for my recent order (#[Your Order Number]).
Details:
– Item(s) to return: [Product Name(s) and SKU if available]
– Reason for return: [Brief explanation]
– Preferred resolution: [Refund/Exchange for specific item]
I confirm the items are unworn, unwashed, with original tags attached and in original packaging.
Please advise next steps at your earliest convenience.
Best regards,
[Your Full Name]
[Your Contact Information]
Faulty Items
Should you receive an item with manufacturing defects, please contact us immediately with photos of the issue. We’ll arrange a prepaid return label and expedited replacement at no cost to you.
Questions?
Our Oxford-based customer service team brings precision to all matters. Contact us at [email protected] for assistance with your return.