Welcome to Nanushka Wear (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website nanushkawear.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms in full.

1. Our Brand Philosophy

Nanushka Wear combines architectural precision with contemporary ready-to-wear fashion for discerning customers who value quality craftsmanship and refined aesthetics. Our policies reflect this commitment to excellence in every interaction.

2. Website Use

2.1 Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to make purchases. By using our site, you warrant that you meet these requirements.

2.2 Account Responsibility

When creating an account, you must provide accurate information and keep login credentials secure. You are responsible for all activities under your account.

2.3 Intellectual Property

All content on our site, including designs, text, graphics, and logos, are our exclusive property or licensed to us. Unauthorized use may violate copyright and trademark laws.

3. Product Information

3.1 Product Descriptions

We strive for accuracy in product descriptions, colors, and sizing. However, slight variations may occur due to monitor settings. Please contact us if you have specific questions before ordering.

3.2 Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3.3 Pricing

Prices are in GBP and include VAT where applicable. We reserve the right to adjust prices due to market conditions or errors, though we will honor the price at time of order confirmation.

4. Ordering Process

4.1 Order Acceptance

Your order represents an offer to purchase. Acceptance occurs when we send an order confirmation email. We may refuse orders at our discretion.

4.2 Payment Methods

We accept Visa, MasterCard, JCB, and PayPal. Payment is processed at checkout. You represent that you are authorized to use your chosen payment method.

4.3 Order Processing

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive tracking information once your order ships.

5. Shipping Policy

5.1 Delivery Areas

We ship worldwide except to Asia and certain remote areas. International customers are responsible for any customs duties or import taxes.

5.2 Shipping Options

  • Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: Available on orders over £50 via EMS (15-25 business days after dispatch)

Delivery times are estimates and may vary due to destination and customs processing.

6. Returns & Exchanges

6.1 Return Eligibility

You may initiate returns within 15 days of delivery. Items must be:

  • Unworn and unwashed
  • With original tags attached
  • In pristine condition
  • In original packaging with included invoice

6.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Final sale items
  • Intimate apparel
  • Personalized/custom-made garments

6.3 Return Process

  1. Email [email protected] within 15 days with your order number and return request
  2. Prepare items as specified above
  3. Ship to: Nanushka Wear Returns, Shop 35 Cornmarket St, Oxford, GB OX8A 7FX

Allow 3-5 business days for return processing. Refunds are issued to original payment within 7-10 business days.

6.4 Exchanges

Follow the return process and indicate your desired replacement (subject to availability). We’ll process once original items are received.

6.5 Faulty Items

Contact us immediately with photos of manufacturing defects. We’ll arrange prepaid return and expedited replacement.

7. Customer Responsibilities

7.1 Accurate Information

You must provide complete, accurate delivery and payment information. We are not responsible for delays due to incorrect information.

7.2 Customs Compliance

International customers are responsible for understanding and complying with their country’s import regulations.

7.3 Return Shipping

Customers bear return shipping costs unless the return results from our error. We recommend using trackable services.

8. Limitation of Liability

To the fullest extent permitted by law, Nanushka Wear shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Delays beyond our reasonable control (e.g., natural disasters, pandemics)
  • Minor variations in product color or texture

Our total liability for any claim related to your purchase shall not exceed the purchase price of the item(s) in question.

9. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your information.

10. Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance. We will notify you of material changes.

11. Governing Law

These terms are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of English courts.

12. Contact Us

For questions about these terms or your order, contact our Oxford-based customer service team:

Nanushka Wear
Shop 35 Cornmarket St
Oxford, GB OX8A 7FX
Email: [email protected]

Thank you for choosing Nanushka Wear. We appreciate your trust in our brand and commit to providing the exceptional service our customers deserve.